Hi team,
I am having an issue where Tier 2 is not upgrading automatically. Additionally, my credit/balance is showing a negative number of −€861.41.
I have already filled out the form to request an upgrade and reached out to the billing team about this. They asked me to wait, but it has now been almost 2 days. According to the documentation, it should have reset on the 1st of the month, but it didn’t.
Could someone from the team please look into this? I can provide my Billing Account ID and Project Number if needed.
Thank you!