[URGENT] Stuck on Tier 1 Cap with USD 1000+ Prepaid Balance — Production Paused

Gemini API
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1

Our Gemini API usage has been completely blocked with the error: “You’ve reached the billing account tier cap and service has been paused.”

Our account is stuck on Paid Tier 1 despite having a heavily positive prepaid credit balance of TRY 47,000. Our past usage was heavily utilizing Google Cloud Credits, which seems to have prevented the automated system from upgrading us to Tier 2.

Because the Tier 1 cap is hard-locked, we cannot consume our prepaid cash to trigger the automated tier upgrade. Our production environment is entirely offline.

Already filled out the request form but did not receive a response since 4 days. Our production pipeline depends on Gemini API so could an admin please manually sync our AI Studio prepay bucket or apply a manual Tier 2 override to get our services back online? Thank you.

2

Sorry for being so late to respond on this. I’ve been following up internally, trying to figure out the best way forward for you. I’ll send you a DM requesting your project ID / billing account ID.

3

Hi,

Thanks for sending over the details. I took a look into this, and the issue is actually that for a while you were on tier 2, but on 2026-06-11, your tier was automatically dropped.

This is likely happening because of an automated flag on your account. You should check for banners / error callouts in the AI Studio Projects page & the Billing page.