Urgent. Tier 2 upgrade not working despite meeting all requirements

Gemini API
1

Hi team,

Could you please help checking why my account is not upgraded. I have used more than the requirement and we are our to reach spending limit. Our production app is down.
I’ve submitted the form previously but no response yet.
Could you please help checking this?

2

Hello @hthai,
Can you DM me with your project number? To send a direct message, click on my profile picture or name, and then select the Message button.