Sudden "Permission denied" and redirect

Google AI Studio
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1

Hi,

Until Friday my access to google ai studio was without issue.
Today on Monday I try to log in again and suddenly I get “Permission denied” error and auto redirect to https://ai.google.dev/gemini-api/docs/available-regions

My location is Austria and I am not using any vpn or similar.

Please help me get back access to the site.

3

Hi @CAH , Welcome to forum!!!

Thanks for reporting this issue. Could you kindly check if you’ve verified your age (18+) on your Google account’s personal page? Also, please ensure that your account is not managed by a school or company, and confirm whether it’s restricted by a Family Group administrator.

If the issue continues, you can report any access-related problems using the official link here: [Report IP problems - Google Search Help].

5

Hi @Nireeksha_K_A,

thank you for your reply. I have the same issue as CAH.

I checked all of these points:

  • I am over 18 and my date of birth is set correctly in my Google account

  • this is a personal Google account, not a school or company-managed account

  • the account is not restricted by a Family Group administrator

  • I tested on desktop and mobile

  • I tested in multiple browsers

  • after signing in, I am always redirected to the “Available regions for Google AI Studio and Gemini API” page

I also already submitted the “Report IP problems” form.

Since Germany is a supported region, this seems to be a false region / eligibility / permission check.

Could you please escalate this issue or check whether there is a problem with my account or IP classification?

Thank you.

6

Did it get solved? I started having the same issue

7

I can access Gemini when signed out, but immediately after signing in, Gemini says “Gemini is not supported in your location.” AI Studio also shows “Unable to check your Google AI Subscription” and “Failed to list models: permission denied.”

8

Hello @call_re @Abroad_in_China ,

We have recently rolled out a mandatory age verification initiative across signed-in customers globally, Accounts that have not completed explicit date-of-birth/identity verification should do so by navigating to Google Account Age Verification or verifying date of birth in Google Account Personal Info."

Also, disconnect any VPN, proxy, or iCloud Private Relay and access AI Studio directly. After completing these steps, please try again in a few hours, If you still face issues, please let us know.

9

Hello,

I am experiencing the same issue and would like to request an escalation / manual review of my Google Account eligibility.

What I have already verified:

  • I am over 18 and my age is explicitly verified in my Google Account.
  • This is a personal Google Account.
  • I am not part of a Family Group.
  • I tested supported regions, including Austria and Albania.
  • I tested Incognito mode and different VPN servers.
  • Google Gemini opens normally when I am signed out using the same device and connection.
  • As soon as I sign in to my Google Account, Gemini becomes unavailable.
  • Google AI Studio redirects me to the “Available regions for Google AI Studio and Gemini API” page.
  • I have already submitted feedback through Gemini.

Because the service works while signed out and stops working only after signing in, this appears to be an account-specific eligibility / region flag rather than an IP or browser issue.

Could a Google team member please check whether my account has an incorrect regional eligibility or permission flag and escalate it for manual review?

Thank you.