My ai studio account downgraded from tier 2 to tier 1 for no reason Rendering my app unusable by my clients

I used to be on tier 2 after prepaying $100 my account. This brought me to tier 2 months ago. Within last 2 weeks my account downgraded to tier 1. Please inform me how to resolve this issue. The users that rely on my app cannot use the product without at least tier 2 concurrency.

Hello @Michael_Pabon ,

This is very likely caused by an issue which is currently only visible in Google Cloud console. We’re working to move visibility of this into AI Studio. To resolve this:

Open the Cloud console & select your project
You should see a banner which explains the issue / may allow you to appeal