I’m a paid, verified user, but anti-gravity. Won’t let me sign in or complete the account setup.. But there’s more to that. What was frustrating is that free accounts worked on the same device and network. While my paid account is blocked/locked out. Or Stuck in some kind of a loop for login. I’ve already done the usual troubleshooting. Cleared cache and cookies. Tried different networks. Reinstalled, verified age and confirmed the subscription or account status is valid.
None of that changed the result. Which makes this look like a back end. Entitlement. Or provisioning problem. Rather than a local device issue. I’ve also seen that similar reports exist for unexpected issues setting up your account. Accountant eligible. And paid accounts being treated like free ones, which is why I’m describing my case as a sign in/Access Mismatch rather than a generic login failure. What I need is a review of my accounts. Anti-gravity entitlement & in state. Because the free account works, the paid one does not. And the normal Support path hasn’t resolved it. I mean, I can only be Peter Pan for so long. And I can only. Institute 501, 503, 401, 403, 404 errors. I mean that’s all back end stuff.
No support exists. Literally on the home page. When you type. Support. And you click the button. Why does it loop you back to the front? If I have to make. A statement into a forum and air out dirty laundry. Only to walk away with still no resolve.. I purchased a Google AI Ultra plan. And two weeks into it, I was locked out for the rest of the month. I waited till the end of the 30 days. I gave it a whole nother week on top of it. I bought your smallest plan at $20. Logged in and was automatically locked out for the entirety of the month.
I can’t go to Google Labs. They’re not open to discuss anything. I can’t Have a valid claim with Google one. Because they’re not responsible for where I spend my token usage. As if there’s any other option to spend A google token Anywhere other than with Google.
Now when I have a problem. With. Any of the five cases that I have open for 68 days and counting. I’m only allowed to talk to one person who doesn’t even respond back and has stopped emailing me.. Sure. Glad I got that tier three escalation to not hear back from anybody. In any way.
To help us better assist you, could you please describe the issue in a bit more detail?
What is the exact login error you are facing (screenshots or specific error messages)?
Which Antigravity platform and version (e.g., 2.0, IDE, or CLI) are you using?
What operating system are you using?
Which paid plan are you currently subscribed to (e.g., Pro or Ultra)?
Additionally, we recommend submitting a report using the in-product menu: click on Having trouble? Let us know > Provide feedback. Please ensure the “Attach Antigravity server log” box is checked, as this will greatly help us investigate the issue further.
The answer question I was on the AI Ultra Pro Plan. 2 weeks into the usage of it at 21,000 tokens I’m locked out. I went for that 2 weeks to go through while I put in a support order through Google one because the support button on your web page routes back to it’s me one page. And the only help that you were willing to extend is through docs. Because of being a prototype. There is extremely well-documented evidence with over 60 emails and over 100 pictures.
I’ve lost 5 months of my life. Ended up with 11 products. My personal information was spread to over 2k locations. And I lost not 1 but 2 jobs over this. And for greater than 70 days. No one had done a single thing to make this write. Not provisional credits. Not in refunds not a 357 that I spent of which $136 is all I asked returned. No nothing absolutely nothing from you guys. Oh and to answer your questions specifically about the end app help section yes I have submitted many. The problem with that is there’s no guarantee that it’s getting through. And there’s even higher unlikely number that I’ll ever receive a response returned…
Frankly helping me at this point in time is a slap in the face and a true insult. Refunding me would at least maybe make it considerable then I may use your platform ever again. Like I’m so insulted I pulled apis over this. With how then this handled mistreated and running circles. My problem with logging in is I don’t trust it. Don’t worry it’s it’s been a couple of months now that I’ve moved off of your platform..
This was not handled professionally by any means. You did this thousands of others. And you still continue to do it. My bigger problem is you taking my money and running with it. I love how the Google umbrella encompasses the love for all of this buy our tokens spend them here it’s not like I can spend them anywhere else. And it’s not like in that entire benefit package that I utilized anything else other than the tokens. It’s because using the AI was more important. But good lesson learned.