I am reporting a login issue with my paid Pro account on Antigravity.
Issue: When I click Sign in with Google, the browser completes authentication and shows You have successfully authenticated. However, the Antigravity app remains stuck on the Sign-In screen and never proceeds.
Key Details:
- OS: Windows
- Account-specific issue: my free Gmail account logs in successfully on the same device, but my paid Pro account cannot
- Affected account: ....@gmail.com
- Subscription: Google AI Pro
- Region: United States
- Already tried: clearing browser cookies, switching between Chrome and Edge, revoking and re-granting Antigravity access at myaccount.google.com/connections
This appears to be a backend account permissions issue. Please investigate and resolve.
Best regards,
Elina Elsa
Hi @Elina_Elsa ,
Thank you for bringing this to our attention. We have escalated the issue to our internal teams for a thorough investigation.
To ensure our engineering team can investigate and resolve these issues effectively, we highly recommend filing bug reports directly through the Antigravity in-app feedback tool. You can do this by navigating to the top-right corner of the interface, clicking the Feedback icon, and selecting Report Issue.
Hi Mrinal,
Thank you for your response and for escalating the issue.
However, I need to point out a critical problem with your suggested solution: since I am unable to log into the Antigravity app at all, I have no way to access the in-app feedback tool you mentioned. The login screen is where I am stuck — I cannot proceed past it to reach any in-app features, including the Feedback icon.
This issue has been ongoing for some time now, and I have sent multiple emails without a resolution. As a paying Pro subscriber, I am currently unable to use the product I am paying for.
Could you please:
- Provide an alternative way to submit the bug report (such as a direct link or web-based form)?
- Give me an estimated timeline for when this login issue will be resolved?
I would appreciate an urgent response, as this is directly impacting my work.
Best regards
Hi Mrinal,
Thank you for your response and for escalating the issue.
However, I need to point out a critical problem with your suggested solution: since I am unable to log into the Antigravity app at all, I have no way to access the in-app feedback tool you mentioned. The login screen is where I am stuck — I cannot proceed past it to reach any in-app features, including the Feedback icon.
This issue has been ongoing for some time now, and I have sent multiple emails without a resolution. As a paying Pro subscriber, I am currently unable to use the product I am paying for.
Could you please:
- Provide an alternative way to submit the bug report (such as a direct link or web-based form)?
- Give me an estimated timeline for when this login issue will be resolved?
I would appreciate an urgent response, as this is directly impacting my work.
Hi Mrinal,
I’m following up on my previous message as I haven’t received a response yet.
To summarize the situation:
- I am a paying Google AI Pro subscriber
- I have been unable to log into the Antigravity app for over a week now
- The in-app feedback tool you suggested is inaccessible because the app is stuck on the login screen
- My two questions from my last email remain unanswered:
- Is there an alternative way to submit the bug report (direct link or web form)?
- What is the estimated timeline for resolving this login issue?
As a paying customer, I am currently unable to access a product I am paying for. This is directly impacting my work and causing significant delays to my projects.
I would appreciate a response within 48 hours. If this cannot be resolved at your level, please escalate this to a senior engineer or account specialist who can help.
Thank you for your attention.
Best regards,
Elina Elsa
