Paid Pro Account Cannot Login - Auth Success in Browser But App Stays on Sign-In Screen

Google Antigravity
1

I am reporting a login issue with my paid Pro account on Antigravity.

Issue: When I click Sign in with Google, the browser completes authentication and shows You have successfully authenticated. However, the Antigravity app remains stuck on the Sign-In screen and never proceeds.

Key Details:

  • OS: Windows
  • Account-specific issue: my free Gmail account logs in successfully on the same device, but my paid Pro account cannot
  • Affected account: ....@gmail.com
  • Subscription: Google AI Pro
  • Region: United States
  • Already tried: clearing browser cookies, switching between Chrome and Edge, revoking and re-granting Antigravity access at myaccount.google.com/connections

This appears to be a backend account permissions issue. Please investigate and resolve.

Best regards,
Elina Elsa

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2

Hi @Elina_Elsa ,

Thank you for bringing this to our attention. We have escalated the issue to our internal teams for a thorough investigation.

To ensure our engineering team can investigate and resolve these issues effectively, we highly recommend filing bug reports directly through the Antigravity in-app feedback tool. You can do this by navigating to the top-right corner of the interface, clicking the Feedback icon, and selecting Report Issue.

3

Hi Mrinal,

Thank you for your response and for escalating the issue.

However, I need to point out a critical problem with your suggested solution: since I am unable to log into the Antigravity app at all, I have no way to access the in-app feedback tool you mentioned. The login screen is where I am stuck — I cannot proceed past it to reach any in-app features, including the Feedback icon.

This issue has been ongoing for some time now, and I have sent multiple emails without a resolution. As a paying Pro subscriber, I am currently unable to use the product I am paying for.

Could you please:

  1. Provide an alternative way to submit the bug report (such as a direct link or web-based form)?
  2. Give me an estimated timeline for when this login issue will be resolved?

I would appreciate an urgent response, as this is directly impacting my work.

Best regards

4

Hi Mrinal,

Thank you for your response and for escalating the issue.

However, I need to point out a critical problem with your suggested solution: since I am unable to log into the Antigravity app at all, I have no way to access the in-app feedback tool you mentioned. The login screen is where I am stuck — I cannot proceed past it to reach any in-app features, including the Feedback icon.

This issue has been ongoing for some time now, and I have sent multiple emails without a resolution. As a paying Pro subscriber, I am currently unable to use the product I am paying for.

Could you please:

  1. Provide an alternative way to submit the bug report (such as a direct link or web-based form)?
  2. Give me an estimated timeline for when this login issue will be resolved?

I would appreciate an urgent response, as this is directly impacting my work.

Best regards

Mrinal Ghosh <notifications@discuss.ai.google.dev> 于2026年3月30日周一 09:25写道：