The Support Vacuum: When Google's Premium Developer Tiers Mean Nothing

Google Antigravity
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The Situation
It has been several days since I formally raised a critical issue regarding the severe, undocumented token limitations on Google Antigravity’s Ultra plan to their support email: antigravity-support@google.com.

To recap: a subscription tier marketed to professional developers currently allows for barely 34 minutes of sustained, single-agent development before aggressive throttling kicks in, followed by a 4-to-5 hour lockouts.

Despite submitting detailed logs through their dedicated (and ironically buggy) reporting pipeline and emailing support directly, the response from Google has been absolute, deafening silence.

The Broader Trend: Enterprise Prices, Consumer-Grade Support
This isn’t just about a poorly calibrated quota in a single IDE. It highlights a deeply concerning and growing trend in how Google handles its professional developer ecosystem. We are seeing a persistent pattern where “Pro” or “Ultra” labels are slapped onto products to justify premium, recurring subscriptions, yet the customer service remains identical to their free-tier consumer products—which is to say, essentially non-existent.

When a tool is positioned as the future of agentic, asynchronous software development, the baseline expectation is reliability and communication. Instead, paying users are encountering:

  • The Black Box: Bug reports vanish into a void with no ticketing visibility, status updates, or confirmation of receipt.

  • Misaligned Engineering Realities: Token limits that fundamentally misunderstand how iterative development, continuous debugging, and refactoring actually happen.

  • No Refunds: When the dreaded “Our servers are experiencing high traffic right now, please try again in a minute” bug interrupts or crashes the workflow, your tokens disappear into the void and are never refunded.

  • The Silent Treatment: A total refusal to communicate when core, paid infrastructure fails to deliver on its marketed promises.

This support vacuum isn’t just a minor inconvenience; it is a development and business liability. As developers, our core mandate is building intelligent systems and driving trusted executions for clients. We simply cannot deliver on those promises when the very infrastructure we pay a premium for, artificially bottlenecks our workflows and the vendor remains completely dark.

Professional engineering is not executed in 30-minute bursts. The current state of Antigravity Ultra forces developers to adopt fractured, inefficient workflows just to accommodate the platform’s silent, arbitrary constraints.

If Google expects the industry to adopt platforms like Antigravity for serious engineering, they have to fix their support pipeline. A premium price tag must guarantee premium reliability and actual accountability. Until then, the “Ultra” tier is just a broken promise at a high markup.

Has anyone else experienced this complete blackout from Google support on their paid developer tiers? I’m currently evaluating alternatives, because relying on a platform that ignores its paying users is entirely unsustainable.

Original Post:

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Yeah, we’re all at the same boat

Completely ghost support and broken pipeline

The hard truth is they don’t care :disappointed_face:

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It is not acceptable for them not to care. If no one calls it out and actually works to solve the issue then the world just becomes an unlivable place. Because not caring ruins things slowly everywhere. Google is large enough that they should dedicate resources to actually do better.

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Let’s just look at facts

No support here, via email, or in-app

Google One support knows nothing about Antigravity

We are, as a top tier paid users, can’t do anything, even get refund

No announcements, no emails, no explanations for two weeks

How do you think are they care?

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I can see they don’t care, That’s why Im documenting it.

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100% agree.

It is a system-wide issue with Google. Before Antigravity I used Firebase Studio where, at least, the product owner engaged with the community. He was a nice chap to exchange forum posts with but nothing really happened. Once I asked him directly how about that $300 I was charged for API calls that went to a black hole and the only thing I got back was another empty promise.

From my POV it looks like Google was either surprised with Antigravity, Firebase Studio and AI Studio uptake and how low was the additional revenue vs costs

But seriously - when you think about it, three decent dev-focused tools with a strong 'let’s-vibe’ vibe either killed . My bet is Google spend significantly more then they got back in API calls, subs and additional GCP revenue from the new projects and switched into ‘optimisation’ mode.

Sad, really. I’d be ok with paying $250 a month, or even more, for a good service with decent (not unlimited) tokens.

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Exactly. If they are or want to design for professional developers, Google should listen to this feedback specifically. I know I am not the only one disenfranchised by their implementation of the antigravity tech stack.

They have the resources to perform optimization while also providing proper service to their professional developers

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@Abhijit_Pramanik - are you and your team able to address the ongoing complaint I have documented? I believe the entire professional development community is seeking a resolution.

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Hello @Lukasz_Szlachta @YNd @Max_Headroom,

Thank you for bringing these concerns to our attention. Please be assured that I have shared your feedback with our internal team for further review.
We appreciate your continued patience as we work to enhance the Antigravity experience.

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Thank you @Abhijit_Pramanik, please update us on progress as it is made to resolve the decumented issues.