Urgent Account Issue: Persistent Login & Verification Loop on Ultra Plan

Google Antigravity
, ,
1

Dear Support Team,

I am writing to formally report a critical technical issue with my Antigravity account. I purchased the Ultra Plan yesterday for ₹19,500 INR (approximately $235 USD), but I am completely locked out of using the service.

I am trapped in an endless loop where the platform repeatedly forces me to “verify and sign in again.” Even after successfully logging in multiple times, the system immediately asks me to verify and sign in again, making it impossible to use the tool for even 10 consecutive minutes. This has been happening consistently for almost two weeks. Learn..microsoft.com/en-us/answers/questions/4624484/approved-authentication-looping-back-and-asking), 2, 3]

Ironically, a friend of mine on the basic $20 tier is able to use the service consistently without any issues, while my premium Ultra account remains broken.

Could you please check my account configuration or authentication tokens on your backend? This experience has been highly frustrating. I expect a prompt technical resolution, a clear explanation, or information regarding a refund for this unusable period.

Thank you for your immediate attention to this matter.

Best regards,

2

Hi @TokenizingIndia_Dev ,

Thank you for reaching out, and we sincerely apologize for the frustration this has caused—especially right after subscribing to the Ultra Plan.

Because this verification check is managed on our account entitlement backend, repeating the browser “Verify” flow or reinstalling the app will not clear the loop on its own. We have escalated your report directly to our engineering team so they can review and refresh the verification status on your account.

**For Immediate Billing or Refund Assistance on Your Ultra Plan**:

Since Google AI Ultra subscription billing is managed through **Google One**, you can also reach out to **24/7 Google One Support** at [https://one.google.com/support\](https://one.google.com/support) for an immediate billing adjustment or refund for the affected period while our engineering team resolves your account access.