URGENT: Tier 2 dropped to tier 1 without notice!

URGENT: for some reason, even after spending hundreds of euros on your API, I was still stuck at Tier 1… I reached out via the upgrade request form yesterday and got an email this morning that I was upgraded to Tier 2. Everything was going well, until I just noticed that I was on Tier 1 again and people were complaining that my app was broken.

How can this even happen… please fix it ASAP, this is causing real damage.

Project number: 404358065284
Project ID: gen-lang-client-0162707588
Email: gotcha@catchy.fan
Billing account ID: 01731F-6B9694-CEA38A