URGENT: Tier 2 dropped to Tier 1 after a few hours despite hundreds of spendings!

Gemini API
1

URGENT: for some reason, even after spending hundreds of euros on your API, I was still stuck at Tier 1… I reached out via the upgrade request form yesterday and got an email this morning that I was upgraded to Tier 2. Everything was going well, until I just noticed that I was on Tier 1 again and people were complaining that my app was broken.

How can this even happen… please fix it ASAP, this is causing real damage.

Project number: 4043580652..
Project ID: gen-lang-client-01627075..
Email: …
Billing account ID: 01731F-6B9694-CEA3..

2

Sincere apologies for this issue. Please use this form to report sudden tier downgrades, our team will look into it: Gemini API Tier Downgrade Report Form