URGENT: Billing tier reverting from Tier 3 to Tier 1

Gemini API
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1

Hi Gemini Developer Team,

We have an urgent production outage.
Project ID: ardent-rarity-495222-..

Our project was upgraded to Tier 3 three days ago, but yesterday it silently reverted back to Tier 1 without any action from our side and without any notification.

The billing account currently shows:
Paid 3 · No billing account tier cap
There are no overdue payments or billing issues.

This silent downgrade caused our production system to go down with exceeded monthly spending cap.

Could someone please check this ASAP and restore the project to Tier 3?

Thanks.

2

We have also had this issue, no prior warning, now nothing works in production. Project number 4774638710..

3

We are facing the same issue. Our Tier downgraded from Tier 2 to Tier 1 today suddenly and without notice. This affected our business so badly.

4

Same here, out tier downgraded from tier 2 to 1. Need support asap.

5

Same here. Need support

6

Also have the same issue was tier 3, now tier 1. and i was so happy burning my money by generating tokens project id: gen-lang-client-04982113..

7

I’m facing the same issue. Downgraded from Tier 3 to Tier 1. Billing spend cap intact. Billing ID - 013F2B-22F61F-73DB..

8

Have you been able to find any Support that may help?

9

Exactly the same issue here - need support - gen-lang-client-03440024..

10

i have the same issue downgraded from tier 3 to 1 and error 429.
Project number : 10188777300..

11

Same, getting 429 and 409 error in logs.

12

Same here, our tier downgraded from tier 3 to 1 ,no prior warning, now nothing works in production.Need support
gen-lang-client-00509598..

13

same here, any solutions?

14

We also encountered a similar situation, going from tier 3 down to tier 1 project number ID : 0193E8-CC5B98-2088..

15

posting on here seems to speed up the solution, also making your post alittle funny

16

Hello everyone,
Can you DM me with your project number ? To send a direct message, click on my profile picture or name, and then select the Message button.

17

Looks like I cant. Can you message me instead?
ardent-rarity-495222-u6