[URGENT] I was on Tier 2 - suddenly downgraded to tier 1 for some reason even after being compliant with the payments and all

Gemini API
1

HI team, I have been on Tier 2/3 of gemini and has been using the limits and have been paying properly all the times.

Today morning I saw the error - You’ve reached the billing account tier cap and service has been paused as I had been downgraded to Tier 1.

All the workflows of my clients stopped midway and am facing big challenges with this here. Would love some support and quick movement to Tier 2/3 whatever applicable in my case.

  • Project ID: gen-lang-client-03440024..

  • Project Number: 4889657933..

  • Current Status: Incorrectly stuck at Tier 1 (Billing is timely)

  • Expected Status: Tier 2

Screenshot 2026-05-31 133837
Screenshot 2026-05-31 1338371266×375 26.5 KB

2

same issue I had been downgraded from tier 3 to Tier 1
Project ID: gen-lang-client-00509598..

3

Please create a new issue as well buddy - it would show up to them more if there are multiple issues