[Bug/Support] project stuck in Tier 1

hi team

just saw the news regarding tier spend caps, and hope someone can help us. otherwise our service will be interrupted when the cap is truly rolled out.

the problem

  • we spend more than Tier 1’s cap $250
  • we’re supposed to upgrade to the next tier, but the system still shows capped in Tier 1 since 6 March

we can dm our project name and ID :folded_hands:

@jon_matthews

the tier spend cap i’m referring to

https://ai.google.dev/gemini-api/docs/billing#tier-spend-caps