[URGENT] Paid AI Pro Subscriber Locked Out (403 ToS) for 10+ Days - No Response to Appeals

Google Antigravity
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1

Hi Antigravity Community and Google Support Team,

I am writing this post as a last resort. My Gemini services (Gemini CLI and Code Assist) have been disabled for over 10 days with the following error: "This service has been disabled in this account for violation of Terms of Service (403)."

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My Situation:

  • Account Type: Google One AI Premium (Pro) - I am a legitimate, paying subscriber.

  • Activity: I use Gemini primarily for professional Python development (Scrapy, OpenCV, and browser compilation).

  • Trigger: The block occurred after I tested an open-source IDE extension (OpenClaw) for code completion. I now realize this may have caused abnormal traffic patterns or OAuth fingerprint issues.

Actions Taken (and why I am frustrated):

  1. Immediate Remediation: I have already uninstalled all third-party tools, revoked OAuth permissions via myaccount.google.com, and cleared all local caches.

  2. Email Appeal: I sent a formal appeal to gemini-code-assist-user-feedback@google.com more than 10 days ago, but I have received zero response—not even an automated confirmation.

  3. Google One Support: I contacted Google One support multiple times. While they confirmed my subscription is active, they stated they lack the technical authorization to lift Cloud-level ToS flags and told me to wait for the email team.

The Problem: As a paying Pro member, I am essentially being charged for a service I cannot access. The lack of communication for over 10 days is unacceptable for a professional development tool.

Request: Can a Moderator or Google Staff member please escalate this case? I am fully committed to using only official Google extensions (Cloud Code) moving forward. I just need a manual review to clear this false-positive flag so I can get back to work.

Thank you for your help.

2

This is related to a non-technical issue and most likely you won’t get your account back due to a strict TOS policy designed to protect their infrastructure and investment. :grin:

3

False-positive?

That’s not a false-positive.

4

We have heard your feedback regarding recent bans linked to third-party tool usage. We are currently rolling out a system-wide automated unban for all affected accounts. We appreciate your patience as we work to enhance the Antigravity experience. #terms

5

Got caught up in this ban even though I dont use OpenClaw or OpenCode. I suspect because of the Antigravity Quota Monitor extension.

6

Hello,

Following up on this thread—are you still experiencing these account bans, or have your Pro accounts been restored? Please let us know if you are still locked out so we can track if this issue is ongoing.

7

It’s been 7 days and I appealed a few times and tried to send an e-mail and I haven’t received any notice and still can’t login.

8

The quota for Ultra users has been further decreased as of today.

I have the same workflow everyday, and I used to hit my quota within ~2 hours of usage.

Today, I ran out of quota in 20 minutes.

As if the shadow banning/rate limiting wasn’t enough, and as if the quota decrease already wasn’t enough.

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