[Bug/Support] Automatically downgraded from Tier 3 to Tier 1

Gemini API
1

Hello,

I am writing to report an issue where my Gemini API access tier was automatically downgraded from Tier 3 to Tier 1, despite no changes being made on my end. This has caused an outage in my production environment.

Details of the situation:

  • My project has been operating under Tier 3 for several months.
  • It was automatically downgraded to Tier 1 without any prior notification.
  • Billing for the project is active, and there are no issues such as missed payments.
  • I have not made any configuration changes or engaged in any activities that would violate the terms of service.

Impact:

  • I have been encountering “429 Rate limit” errors in my production environment.

Actions already taken:

  • I changed the payment method from post-paid to pre-paid. After switching to pre-paid, the tier was upgraded from Tier 1 back to Tier 3.

Request:

  • Please clarify the reason why this automatic downgrade occurred.

This is a production system, and this issue affects its reliability. I would like to understand the cause of this automatic tier downgrade to prevent it from happening again in the future.

2

I don’t have enough information to assist you in this matter. Please provide some more details so we can help you butter. We apologize for this inconvenience.

3

Thank you for your reply.

Could you please let me know what specific additional information you need in order to investigate this issue?

I can provide project IDs or other details as needed.

Please let me know exactly what information is required, and I will share it with you. Additionally, I would like to understand the cause of the automatic downgrade and the measures you will take to prevent it from happening again.