My billing account was previously approved and operating on Paid Tier 3. However, it has been silently downgraded to Paid Tier 1 without any notification and my service has been unexpectedly paused.
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Same thing happened to me today and is an open, urgent problem! Got downgraded from tier 3 to tier 1 and resources were immediately exhausted by production…throwing http 429s…
Strangely I got an email telling me that my account was downgraded to tier 3!?
Has a prepaid balance of 1300€ I can´t use. That doesn’t feel right! Any help would be dearly appreciated.
I also monitored brief periods of the same behavior and 429s because of exhausted resources over the weekend.
Traffic was low for tier 3 so certainly related to temporary setbacks of the tier level.
This makes production feeling very unstable and is very concerning!
Same thing happened to me and the only solution that the support gave me was to fill the form to ask to increase the billing spend cap, when I was on Tier 3 for months. Now its causing outage in my production app
The issue has been resolved automatically. I received an email stating that the upgrade to Tier 3 has been completed.
However, I am unsure whether this was due to technical intervention following my report of the error on the forum or as a result of filling out the tier upgrade form.
What I primarily need to know is why this is happening, as this is the second time we have experienced this, and it causes us serious problems in production.
Just 30 minutes ago, I was dropped back down to Tier 1—after having been at Tier 3 and receiving an email yesterday stating I’d been upgraded to Tier 3.
Hello @Link_Soluciones ,
If you are still experiencing issues, could you please share your Project ID and project number via DM?
Sincere apologies for this issue. Please use this form to report sudden tier downgrades, our team will check it: Gemini API Tier Downgrade Report Form
Thank you for setting up this form. I have just submitted my request with all the required details. Our application is currently in production and severely affected by this downgrade to Tier 1, causing continuous 429 errors for our users. Could you give us an estimate of the typical turnaround time for your team to review and restore the tier status? Thanks a lot for your help!
All the entries that were made to the form so far should have been fixed now. Please let me know if it isn’t.
For newer sudden tier downgrade, please continue filling the form.
Sorry for this issue!
Hey @Aakash_Bansal, we were and we should be on tier 3, but got randomly downgraded to tier 1 and it is affecting production workloads. I have filled the form, please resolve this the earliest. Thanks!
We cannot operate under the uncertainty that sudden Tier 1 downgrades might occur, leaving production applications paused. We have been dealing with this error for a week now, and the impact is highly negative.
I fail to understand how a company with Google’s capabilities cannot identify the root cause of the problem. I hope you can provide an explanation as to why this error is occurring and when it will be permanently resolved without further Tier 1 downgrades taking place.