Hi everyone,
I’m reaching out here on the advice of Google Support, as I am currently stuck in a support loop between the Google Developer Program and Google One Support regarding severe issues with my Google AI Studio access. I am hoping a Google Engineer or GDE can help untangle this administrative/technical block.
The Core Technical Issues in AI Studio: I have been experiencing consistent functional interface bugs in Google AI Studio, specifically:
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Token count errors.
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Video analysis malfunctions.
The Account / Entitlement Block: My Google account currently has a Google One AI Ultra tier subscription, which is managed through a third-party provider (Reliance Jio).
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Developer Program Support directed me to Google One Support to fix what appears to be an entitlement corruption/synchronization error between the AI Ultra tier and the Developer Program.
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Google One Support informed me that because my plan is managed by Reliance Jio, they lack the administrative access required to modify my subscription, re-link my account, or fix the sync error.
Attempted Troubleshooting:
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Standard troubleshooting, including age verification, did not resolve the entitlement corruption.
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I requested that Support simply remove the Pro link from my account entirely so I could just revert to using the free tier of AI Studio, but they are unable to do this due to the third-party billing restriction.
My Request: I am caught in a loop where no standard support tier has the admin rights to fix the sync error or unlink the Pro status to restore my access to the free tier.
Is there a way for the engineering team to manually force-sync the entitlements for this account, or alternatively, manually remove the third-party billing block on the developer side so I can access the free tier and resume my work?
Any guidance or escalation would be greatly appreciated. Thank you!
