Unable to upgrade tier 1 -> tier 2

Gemini API
1

Hi team,

I made a payment to my billing account that exceeds the $100 requirement for Tier 2. According to the official documentation (https://ai.google.dev/gemini-api/docs/rate-limits), Tier 2 requires:

  • $100 payment to billing account (met)

  • 3 days from first successful payment (met - it has been multiple month)
    However, my account is still showing “Paid Tier 1” on the Rate Limit page in AI Studio. The documentation states that tier upgrades should take effect within 10 minutes once conditions are met, but it has never been updated.

I have also submitted the Gemini API Quota and Billing Cap Increase Request form multiple times previously but never received any response.

Could someone from the team please look into this issue? I can provide my Billing Account ID and Project Number via DM if needed.

Thank you!

2

@Pooja_Kapse sorry for tagging your directly. I have seen in an identical ticket that you seem to be the right person for that issue.

3

Same problem here since today.

4

Seems to be fixed for me without any message.
Our tier has been upgraded to 3 :slight_smile:

5

@Pooja_Kapse we have the same issue as other accounts, we have:

We made several payments to my billing account that exceeds the $100 requirement for Tier 2. According to the official documentation (https://ai.google.dev/gemini-api/docs/rate-limits), Tier 2 requires:

  • $100 payment to billing account (pass)

  • 3 days from first successful payment ( pass - has been multiple month)
    However, my account is still showing “Paid Tier 1” on the Rate Limit page in AI Studio, as mentioned the documentation states that tier upgrades should take effect within 10 minutes once conditions are met, but it has never been updated.

Still our tier was not updated to Tier 2. Please advise.

6

Thank you @Pooja_Kapse . Now it shows correctly