Tier 2 upgrade not working despite meeting all requirements - I'm still on Tier 1

Gemini API
1

Hi team,

I made a payment to my billing account that exceeds the $100 requirement for Tier 2. According to the official documentation (https://ai.google.dev/gemini-api/docs/rate-limits), Tier 2 requires:

  • $100 payment to billing account (met)

    • 3 days since first successful payment (met - it has been 2 weeks)
      However, my account is still showing “Paid Tier 1” on the Rate Limit page in AI Studio. The documentation states that tier upgrades should take effect within 10 minutes once conditions are met, but it didn’t work for me

I have also submitted the Gemini API Quota and Billing Cap Increase Request form multiple times previously but never received any response.

Could someone from the team please look into this issue? I can provide my Billing Account ID and Project Number via DM if needed.

Thank you!

2

Hi @amir_baron - I experienced the exact same bug. I reported it on Google’s Issue Tracker. It would help if everyone could upvote the issue and leave comments:

https://issuetracker.google.com/issues/516559263

3

Hello @amir_baron ,
If you’re using prepay and referring to having topped up $100, that’s not enough.
The $100 needs to be actual spend on the account.

If that’s not the issue, can you direct message me with your project number? To send a direct message, click on my profile picture or name, and then select the Message button.