Gemini API account not upgraded from Tier 1 to Tier 2 after meeting requirements

Gemini API
1

Hi Google Gemini API team,

I’m experiencing an issue with my Gemini API billing tier upgrade.

According to the Tier 2 eligibility requirements, my account should already qualify because:

  1. My total API spend has exceeded $100 USD.
  2. More than 3 days have passed since my first successful payment/top-up — in fact, it has already been 5 days.

However, my account is still showing Tier 1 and has not been upgraded to Tier 2.

The issue is now affecting my service because I have already reached the billing account-level usage limit, and my Gemini API service has been suspended/paused as a result.

Could someone from the Google team please help check whether there is an issue with the automatic tier upgrade, or whether any additional action is required on my side?

Billing Account ID: 01FBB5-****-F63D74**
(I can provide the full Billing Account ID privately if needed.)

Thank you for your help.

2

Update: The upgrade has been automatically completed. It’s a bit strange that I observed several posts that, like me, were quickly resolved after publishing the topic:)