Tier 2 upgrade not working despite meeting all requirements - still on Tier 1

Gemini API
1

Hi team,

I made a payment to my billing account that exceeds the $100 requirement for Tier 2. According to the official documentation (https://ai.google.dev/gemini-api/docs/rate-limits), Tier 2 requires:

  • $100 payment to billing account (met)
    • 3 days since first successful payment (met - it has been 6 days)
      However, my account is still showing “Paid Tier 1” on the Rate Limit page in AI Studio. The documentation states that tier upgrades should take effect within 10 minutes once conditions are met, but it has been 6 days.

I have also submitted the Gemini API Quota and Billing Cap Increase Request form multiple times previously but never received any response.

Could someone from the team please look into this issue? I can provide my Billing Account ID and Project Number via DM if needed.

Thank you!

1 Like
2

Hi @Aaron_Fu

Could you send me your ID via DM ?

3

Hi Mustan, I tried to send you a DM as requested but I’m getting an error saying I cannot send a personal message to you. Could you please send me a DM first so I can reply with the details? Or let me know if there is another way. Thanks!