Tier 2 upgrade not working despite meeting all requirements - still on Tier 1

Gemini API
1

Hi team,

I made a payment to my billing account that exceeds the $100 requirement for Tier 2. According to the official documentation (https://ai.google.dev/gemini-api/docs/rate-limits), Tier 2 requires:

  • $100 payment to billing account (met)
    • 3 days since first successful payment (met - it has been 6 days)
      However, my account is still showing “Paid Tier 1” on the Rate Limit page in AI Studio. The documentation states that tier upgrades should take effect within 10 minutes once conditions are met, but it has been 6 days.

I have also submitted the Gemini API Quota and Billing Cap Increase Request form multiple times previously but never received any response.

Could someone from the team please look into this issue? I can provide my Billing Account ID and Project Number via DM if needed.

Thank you!

2

Hi @Aaron_Fu

Could you send me your ID via DM ?

3

Hi Mustan, I tried to send you a DM as requested but I’m getting an error saying I cannot send a personal message to you. Could you please send me a DM first so I can reply with the details? Or let me know if there is another way. Thanks!

4

I am in the same situation and would love to be upgraded to tier 2 so I can continue developing without hiccups. I made a $100 payment 3 days ago and am still hitting limits.

5

@Aaron_Fu and @drewkocak DM’ed you

6

Can you please help & DM me as well? My first successful payment was literally 6+ months ago, My account is showing “Tier 1” despite the billing showing Paid 3. Spent $3.6k this month but the limit should be $20k. Have 10k+ daily active users and prod is broken now!!

7

I responded to your DM 2 days ago let me know if you got it

8

@Mustan_lokhand I am in the same boat. Can you DM me as well?

Thank you!

9

I have the same issue.
@Mustan_lokhand can you please DM me?

10

@Mustan_lokhand my account is showing billing tier 2 after meeting successful criteria however the usage tier is still tier 1. Could I have tier 2 reflected for my account as well?

11

HI @amir_baron and @Brett_Bush
Has the change reflected ?

12

@Mustan_lokhand No, I do not see Tier 2 rate limit reflected on my account yet.

13

Hi Mustan, can you please assist me in getting the higher tier as well. We’re also encountering issues and have production outages due to this. @Mustan_lokhand

14

Hi @Aaron_Fu - I experienced the exact same bug. I reported it on Google’s Issue Tracker. It would help if everyone could upvote the issue and leave comments:

https://issuetracker.google.com/issues/516559263

15

Hi @Mustan_lokhand - no, it is still tier 1, pease help.

16

Hi Everyone

Can you DM me your project ID ?

17

hi @Mustan_lokhand , I can’t DM you but it is gen-lang-client-0915203866

18

@Mustan_lokhand

Thanks for looking into this.

My situation I’ve been paying gcp using credits being granted to me.

I requested a tier upgrade via the form and got approved to tier 3.

Just today it randomly bumped me back to tier 1.

But since my billing is paid by credits it also hasn’t upgraded. I’ve manually funded 100 to get to tier 2 even though I’ve first paid in April 2025 it still hasn’t upgraded my tier to 2.

I have 2 projects
545422963617
1095618018578

19

Hi @Hoa_Do

Is your account now restored ?

Also do share account Ids in the forum post,I am removing your post for safety

20

Thanks so much for responding it’s such a relief to even hear back.

Unfortunately no it isn’t restored yet.

A few hours ago I noticed the status shows the project status is “Downgraded” on all my projects.