Unable to Upgrade from Tier 1 to Tier 2 Despite Meeting Requirements,need for help

Google AI Studio
1

Hi team,

We’re using the Gemini API in production. We’re stuck on Tier 1 rate limits despite our billing account spend being well above the Tier 2 threshold.

Our situation:

  • Billing spend well above the $250 Tier 2 requirement

  • Paid project with active billing — not a free tier issue

  • The upgrade path in AI Studio does not work

  • Tried creating a new project under the same billing account — same result

What we’ve tried:

  • Submitted the tier upgrade request form (told 24 hours — no response)

  • Contact the Google Cloud Billing support team(told need to connect ai studio team)

  • Created a new project linked to the same billing account — tier 1 still

Impact:
This is directly impacting our users’ experience in production. We’d really appreciate a manual review or escalation. Happy to share project IDs, billing details, or whatever else is helpful via DM.

Thanks.