I meet all documented Tier 2 requirements but the Upgrade button does not appear on the API keys page.
Current tier: Paid Tier 1
Per the docs (https://ai.google.dev/gemini-api/docs/rate-limits#usage-tiers):
Tier 2 requires: “Total spend: > $250 and at least 30 days since successful payment”
My status:
- Total cumulative spend: $262+
- First successful payment: January 7, 2026 (42 days ago)
- Both criteria met
The “Upgrade” button described in the “How to upgrade” section does not appear. I’ve submitted the rate limit increase form, opened case #68080387 with billing
support, and spoken with two agents — both confirmed they cannot access the tier system.
Billing support suggested the 30 days counts from when I reached $250 (February), not from my first payment (January). But the documentation says “30 days since
successful payment” — not “30 days since reaching $250.” If the system works differently than documented, the docs need to be corrected.
This is blocking a production application launch. Can a Googler please review and either upgrade my project.