Hello. My billing account has successfully paid over $600 and is active for more than 45 days. I meet all the requirements for Tier 2. However, due to a declined transaction on Jan 28 (which I immediately resolved on the same day by paying manually with a new card), my automated upgrade to Tier 2 seems to be stuck. Could you please review my payment history and upgrade my Generative Language API quotas to Tier 2 levels for production use?
Thank you
Hey! I’ve got a very similar issue - Project tier is not being upgraded despite meeting requirements and my account tier actually being higher. Did you manage to get this fixed at all?
Hello @thv38,
Can you provide the project number (not the project ID) via direct message? To send a message, click on my profile name and select the Message button.
Thanks @Pooja_Kapse I’ve just sent you a dm with that