Hello,
Project ID: gen-lang-client-0523048…
Last month, our project incurred false/erroneous traffic that consumed our entire Tier 1 spending limit. Billing support reviewed the case and reversed those charges. However, because that traffic had already hit the tier cap, our API access was paused.
We expected the cap to reset at the start of the new billing month, but the API is still blocked. We continue to receive the following error:
You’ve reached the billing account tier cap and service has been paused.
This is even though we currently have over $100 in our postpay account balance, and the disputed charges have already been reversed by billing support.
Summary of the issue:
-
Tier 1 cap was consumed by false traffic (since reversed by billing support)
-
New billing month has started, but the cap does not appear to have reset
-
API remains paused with the “billing account tier cap” error
-
Postpay account holds a balance of $100+
Could you please advise on what is needed to lift the pause and restore API access? Is this a matter of waiting for a reset cycle, requesting a tier increase, or escalating to billing again?
Thank you for being so helpful.