Same issue as countless others here (Google AI Ultra (Workspace Individual) - hit with the quota bug).
Speed of resolution is critical here. My business, like many others on this forum, now depends on these tools to deliver for our clients. In a professional environment, time is money. Software bugs are understandable, but a 168-hour delay for a paid “Ultra” service is not just a bug—it’s a failure of business continuity.
I would hope that the engineers and managers realise that what’s happening right now will define the course of how AG navigates the future. Will we all jump ship and find something else? That really depends on how long we have to wait.
It has now at least been acknowledged in this forum that there is an issue.
My expectation is that now they know I would assume it will be resolved in a matter of hours, not days or god forbid weeks.
The future of AG now lays in the hands of those responsible for restoring access to these paid users. But I guess they already know that!