I had a credit balance of $83.00, my credits that I pre-purchased from my bank account. Every time I log in to AI Studio, I get that annoying banner telling me to switch to pre-paid. Problem is, I was already pre-paid. I went ahead and hit the “switch now” button and bam, a new account popped up, my credits disappeared and my balance is 0.00 and its is telling me add money for service. Crazy thing is, Im still on Teir 2, it shows no credit history, no payment history and no statement available? Then how am I on teir 2 if i dont have a history? My AI project was shut down, My team couldnt work, and we may have lost our first potential client. I am so pissed.. Customer SUPPORT DOESNT GIVE … They just laugh and say, nothing they can do? Im filing a lack of service complaint with my bank, its the 3rd time Google .
Hello @Papa_John ,
Note: There is no manual billing sync process at our end.
When you switch to prepaid billing in Google AI Studio, a dedicated AIS prepaid wallet is set up. Payments or credits held in general Google Cloud billing accounts do not automatically transfer into this prepaid wallet, which is why your initial wallet balance displays $0.00.
To activate service under the prepaid model, an initial minimum prepayment deposit (typically $10) is required directly in your AIS prepaid wallet. Once your prepaid wallet is active, any eligible Google Cloud promotional credits attached to your account will be consumed first before deducting from your deposited prepaid funds.
Next steps:
- Visit https://aistudio.google.com/billing and add the minimum deposit to your AIS prepaid wallet.
- Check the account selector at https://aistudio.google.com/billing to confirm your intended billing account is selected.
- If you still need help locating your previous Google Cloud balance, reply with your GCP Project ID or Billing Account ID via DM.