Hello Google AI community,
I need help understanding a billing problem with my Gemini API account.
Previously, I added funds to my Gemini API account and had a remaining balance. Today, when I open the Billing page in Google AI Studio, I see this message:
“No prepayment method set up for this billing account. Prepay is required for this billing account.”
My billing tier also displays “Unknown Tier”, and I cannot find my remaining balance.
Could someone please help me understand:
- Why is my billing account asking me to set up prepayment again?
- How can I check whether my previous payment and remaining balance are still available?
- How can I restore access to my existing Gemini API billing account without making a duplicate payment?
I would appreciate clear, step-by-step guidance.
Thank you.