URGENT: AI Studio prepay balance dropped to A$0.00 falsely - 429 Resource Exhausted

Gemini API
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1

Hi Google AI Support Team,

I am experiencing the widespread Tier 1 billing/prepay synchronization bug currently being reported by other developers this week.

My linked Google Cloud Billing Account has a healthy, unspent prepaid balance, and my project is well below its limits. However, the AI Studio payments interface is completely blind to my funds—it is showing a credit balance of A$0.00, displaying no transaction history, and completely freezing my API access with a 429 RESOURCE_EXHAUSTED ("Your prepayment credits are depleted") error.

Could a moderator please look at my project data and manually trigger a billing synchronization to restore my access? Here are my exact account details:

  • Project ID: gen-lang-client-08327037..

  • Cloud Billing ID: 01D167-C3082E-BFA1..

Thank you!

2

URGENT: AI Studio prepay balance dropped falsely
Hi google AI Service team,
My prepaid google cloud billing account as enough amount. But when i tried to run my agent program it is showing the below error
429 RESOURCE_EXHAUSTED. {‘error’: {‘code’: 429, ‘message’: 'Your prepayment credits are depleted. Please go to AI Studio at https://ai.studio/projects to manage your project and billing. Learn more at https://ai.google.dev/gemini-api/docs/billing#prepay. ', ‘status’: ‘RESOURCE_EXHAUSTED’}}
Please help to sort out the issue. My project ids and Cloud Billing Ids are given below
Project Id : anbillproject
Billing Account Id: 017A20-0BA16F-2FC818

3

DM’ed for more details

4

URGENT: AI Studio prepay balance dropped falsely

Hi google AI Service team,

My prepaid google cloud billing account as enough amount. But when i tried to run my agent program it is showing the below error

429 RESOURCE_EXHAUSTED. {‘error’: {‘code’: 429, ‘message’: 'Your prepayment credits are depleted. Please go to AI Studio at https://ai.studio/projects to manage your project and billing. Learn more at https://ai.google.dev/gemini-api/docs/billing#prepay. ', ‘status’: ‘RESOURCE_EXHAUSTED’}}

Please help to sort out the issue. My project ids and Cloud Billing Ids a

I have around 1900 dollar in my gcp but ai studio showing 0

5

Hi @Mohd_Anas
DM’ed you

6

Hi,

I spoke to support and got a refund for the cloud credits.
Matter can be closed

Thank you