Hi Google Cloud Support Team,
I am opening this case on behalf of our customer. We noticed a potential issue with the Gemini API (Generative Language API / Vertex AI) quota in the project art-ai-4941...
The customer was previously on a paid tier, but it appears the project has recently been downgraded to Tier 1 (Free Tier), which is now restricting their API usage.
Could you please help us investigate the following:
- Current Status: Can you confirm the exact current tier/quota level for Gemini in this project?
- Root Cause: If it was downgraded, what triggered this action? (e.g., billing failure, quota depletion, or system flag)
- Resolution: What specific steps does the customer need to take to restore their original paid tier?
Looking forward to your prompt response. Thank you!