Google AI Studio region error, account not supported, list models failed

Trying to generate my first API Key, getting an error stating that it is not available in my region (I am in the UK) or I am under 18 (correct DOB in my google account, unfortunately I am over 18!), I select generate API Key option and it thinks about it, loads what looks like the page to setup the name and get the key, but then very quickly at the bottom you see “account not supported” followed by “list models failed” and it then redirects me to the page informing me my region is not correct etc. stuck at this first hurdle. Tried Chrome, Edge, in normal and private modes.

Hey Eric,

Same for me. Still haven’t found a fix or a way to hear back from support about this. Really frustrating!

hi,
same here, I’m from Poland and have 18+ years . Can’t generate API key :frowning:

No support or information on this as yet… I had to use an fresh account to get around the problem. Two logins a pain but I did get something working after generating an API Key. Need to compare the difference between the working account and the non-working account. The working account has less details than the working one. I think it might be to do with the @gmail.com domain ; the working account uses the @gmail.com account, non working is a google account against my own email address.

Hi Eric & Zenek,

I’ve recently solved the issue - my problem was that my age hadn’t been verified properly. More info can be found here myaccount.google. com/age-verification

Good luck, hope it helps you both :slight_smile:

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Thanks for the update.
This worked :grinning: :+1: