'Failed to generate content. Please try again.' error when attaching YouTube links or videos in AI Studio

Google AI Studio
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When I try to attach a video via a YouTube link or directly upload a video file in AI Studio, I get the following error messages:

“Failed to generate content. Please try again.”
“An internal error has occurred.”

Please look into this and resolve the issue.

2

Hi @Jenna_Kim

Can you share more details about this issue -
Which model are you using ? Are you using an paid API key ?

3

You said this issue is getting investigated and will be resolved. But here you are asking more details about the issue. I don’t know what to say

Video Input is not working for any of the AI Pro/Ultra Subscribers in AI Studio, no matter the model. It is such a disgrace to the best feature available in AI Studio, It’s been 15 days still you guys are trying to resolve the issue but the same works fine for free users.

4

Here are the test results:

My account (Ultra plan), Colleague’s account (Pro plan)

3.1 Pro, 3.0 Flash, 3.1 Flash Lite - An internal error has occurred.

Parents’ account (No subscription)

3.1 Pro, 3.0 Flash, 3.1 Flash Lite - Working normally

Colleague’s account (Pro plan) + Paid API key inserted

3.1 Pro, 3.0 Flash, 3.1 Flash Lite - Working normally

5

Can confirm same problem from my side, this is happening on the ultra plan; also As Jenna said, when uploading same video to a non subscription account, it works normally

6

I’m facing this exact same issue, and it’s been going on for over a month now. I’ve raised queries about it, and while support (the same Mustan_Lokhand Guy) said they are working on the problem, it still hasn’t been resolved. Don’t know how many years they will take to solve this problem.