Hi team,
We’re using the Gemini API in production. We’re stuck on Tier 1 rate limits despite our billing account spend being well above the Tier 2 threshold.
Our situation:
- Billing spend well above the $250 Tier 2 requirement
- Paid project with active billing — not a free tier issue
- The upgrade path in AI Studio does not work
- Tried creating a new project under the same billing account — same result
What we’ve tried:
- Submitted the tier upgrade request form (told 24 hours — no response)
- Followed up on the support thread — no response
- Created a new GCP project linked to the same billing account — tier did not carry over
Impact:
This is directly impacting our users’ experience in production. We’d really appreciate a manual review or escalation. Happy to share project IDs, billing details, or whatever else is helpful via DM.
Thanks.