Weeks Without Resolution — Gemini API / Billing Cap Issue Still Blocking Access Despite Existing Thread

Gemini API
1

Hello Google AI / Developer Support,

I’m opening this new thread to escalate an unresolved issue that has now been ongoing for weeks (starting early April), and it is effectively blocking our ability to use Gemini API / GCP services.

We already opened the original discussion here:

Gemini API Tier Upgrade Not Working - Nearly $2000 Spent, Still Stuck at Tier 1

Current situation

  • We have already spent nearly $2,000
  • Our actual monthly usage is well below the stated cap
  • Despite this, our account remains stuck at Tier 1
  • We continue receiving the error:
    “Your billing account has exceeded its monthly spending cap. Please go to AI Studio at https://ai.studio/billing to manage your billing”
  • Because of this, we are effectively locked out of Gemini usage
  • This issue is now also impacting our ability to proceed normally with our Google / GCP workflow

Important context

We are already in contact with @Pooja_Kapse and sent our billing account number on April 16, but since then we have not received any meaningful update or resolution.

One important detail from the original thread is that:

  • our usage has been in Gemini API
  • however, AI Studio still shows Tier 1
  • even though the billing page also reflects the transaction history

This strongly suggests there may be a mismatch between Gemini API spend / tier qualification and what AI Studio is recognizing.

Why this needs urgent attention

At this point, the issue is no longer just a normal support delay.

We have been blocked for almost 3 weeks from using services we are actively paying for.

This is a very poor user experience and creates a serious operational issue for teams depending on Gemini.

We need a clear response on:

Wheth

  • er this case is actively being investigated
  • Whether there is a known issue between Gemini API billing and AI Studio tier recognition
  • Whether any manual intervention is required on Google’s side
  • What the expected resolution timeline is

If needed, we can immediately re-share the billing account / project details by DM.

We would appreciate urgent review from Google support or anyone from the billing / Gemini team who can help move this forward.

Thank you.