Hello,
I’m experiencing an issue where my Gemini API access was automatically downgraded from Tier 3 to Tier 1 without any action on my part. This is now causing production-level outages.
What happened:
- My project was on Tier 3 for some months
- I was downgraded automatically to Tier 1 with no notification
- Billing is active on the project — this was not a billing lapse
- I did not change any settings or violate any usage policies
Impact:
- Receiving 429 rate limit errors in production
- Partial service outages for end users
- Blocking the development of new AI products which require agentic behaviour
- Tier 1 limits are far below what our production workload requires, which was stable and within Tier 3 limits
What I’ve already tried:
- Checked the Quotas page on Google Cloud Console — usage data is not being tracked correctly; real usage and rate limit errors do not appear there
- Attempted to fill the Gemini API Tier Increse forms: I’ve filled that 15 days ago and still didin’t receive any response
What I’m requesting:
- Immediate restoration of Tier 3 access given active billing and stable prior usage
- Clarification on why the automatic downgrade occurred
This is a production system and the downgrade is causing active outages. Any help or escalation would be greatly appreciated.