[Bug/Support] Automatically downgraded from Tier 3 to Tier 1 — causing production outages

Same issue here. I’m unable to upgrade my tier, and we’ve been dealing with persistent 429 errors for two days straight in production. I was forced to temporarily switch to the OpenAI API just to keep our services running and not leave our customers stranded.

Hi @Mustan_lokhand, could you also please help me with it? Same issue and I have DM you my project ID. I’m in a very very urgent timeline and really appreciate your help!

Hi @shrutimehta , could you also please help me with it? Same issue and I have DM you my project ID. I’m in a very very urgent timeline and really appreciate your help!

My project was also silently downgraded from Tier 3 to Tier 1. Any advice on how to resolve this issue would be greatly appreciated!

Hi there, any update on this? I’m still on tier 1 @shrutimehta @Jon_Matthews

Getting the same issue also. Persistently since March 16th downgraded upgraded downgraded upgraded.

Hey guys we had the same issue and making a payment fixed for us.

EDIT: It’s downgraded

I am also facing the same issue. Can someone please help

Hello @Nikita_Vorontsov @Abdelrahman_Salem @NPrep_India,
Can you DM me with your project number? To send a direct message, click on my profile picture or name, and then select the Message button.

@Pooja_Kapse We’re also running into the same issue. I’ve also DM’d you with our project number.

Thanks in advance!