App suddenly downgraded from Tier 3 to Tier 1

Hi!

Our app suddenly got downgraded from Tier 3 to Tier 1 without any notice. We have several credits + additionally $s paid upfront due to which this shouldn’t be happening. We were recently upgraded to Tier 3 from Tier 2 a week back, but before that we were on Tier 2 for at least a couple of months.

Any suggestions?

Our whole stack is built on Gemini and this is breaking our app for all users rendering it useless!

This is resolved. Thank you!

Gemini or genai? I’m confused about your issue…could you explain in more detail please,

Thanks