Hi all,
Our Google Cloud project “video-ads” (ID gen-lang-client-00622546..) had Agent Platform (Vertex AI) restricted on Oct 26, 2026 at about 1:27 PM Central for a suspected Service Specific Terms violation. No reason was given. I submitted an appeal the same afternoon.
This is the second time. The first restriction was on Oct 13, 2026 and was lifted about a day after I appealed, with no explanation either way.
What we use it for: we are a two-person motion-design studio in Texas making short animated ads for small businesses. Our scripts send our own finished videos and still frames to Gemini to check them for faults (cut-off words, glitches, broken hands on cartoon characters) before a person reviews them, plus some cartoon image and short clip generation. Both restrictions came right after a busy hour of automated checks, so if the volume or the pattern is the problem, we are happy to slow down or change how we call the API. We just need to know what to fix.
Could someone from Google look at the appeal, or tell us what in our usage looks wrong? Thank you.