We are Chatari Inc., a verified company running a production phone and text assistant. Our Gemini API billing account has been paused at the Paid Tier 1 $250 billing account cap since October 11, 2026. Every request returns 429 RESOURCE_EXHAUSTED (“Your billing account has exceeded its monthly spending cap”).
What we have done:
- Submitted the Quota and Billing Cap Increase Request form on October 11 (no response yet).
- Made a $100.00 manual payment on October 16 (postpay account, card payment, shows as a credit).
- Raised the project spend cap to $250.
Our usage has been paid with eligible Google Cloud credits ($738.65 remaining), so the account shows $0.00 charged each month. We suspect this is why the account never qualifies for Tier 2, even though we are an active paying customer.
Production traffic is currently falling back to another provider at our own cost while these credits sit unused. Could someone review the account and either apply Tier 2 or approve the cap increase? Happy to share the billing account and project IDs privately.