URGENT: Tier 3 Account Incorrectly Downgraded to Tier 1 (Quota Exceeded Bug)

Gemini API
1

Hi team,

My account has been unexpectedly downgraded from Tier 3 to Tier 1, causing a complete API outage due to quota limits, even though I have enough prepaid credit balance.

  • Billing Account ID: 01543F-F81116-6271..

  • Issue: I spent over ₩2,360,000 (~$1,700+) this month alone and my tier limit was over ₩30M (Tier 3). However, the background sync system suddenly reset my tier limit to ₩383,681 (Tier 1 cap), blocking my production traffic instantly with “Quota/Limit Exceeded”.

  • Status: My balance remains active, but the Tier 1 cap is blocking all API calls.

This appears to be the billing sync bug reported recently. Could you please manually verify my lifetime spend and restore my account to Tier 3 as soon as possible?

Thank you.

2

Hi Google AI Team,

I am experiencing the same issue.

My billing account is active and has prepaid balance.

However, my Gemini API project is still limited to Tier 1 and every request returns Quota Exceeded.

Could you please check my billing synchronization and restore the correct tier?

Project ID:

Billing Account ID:

Thank you.