Our billing account is active and in good standing with no payment issues, but it keeps getting silently downgraded from Tier 3 to Tier 1. It’s happened twice in the past two days (2026-05-21 and 2026-05-22). This is the same backend sync bug that’s already been reported by a number of other accounts in recent forum threads.
Details:
- Project ID: gen-lang-client-07559115..
- Billing account ID: 01F2B6-EB9160-3F3…
- Account status: active, no billing/payment problems
- Tier reported during the incidents: Tier 1 · Postpay
- Tier we should be on: Tier 3 · Postpay
What we’ve already tried: gave it well over the 10-minute sync window before raising this (on both occasions the tier did eventually flip itself back to Tier 3, but only after our service had already been down for a significant stretch), and double-checked that we’re only calling stable, non-experimental model variants. There’s nothing further we can do from our end to keep the tier pinned where it should be.
Impact: Tier 1 quotas are nowhere near what we actually consume, so while the downgrade is in effect every production request across all the models we use gives an error:
{
"error": {
"code": 429,
"message": "Your billing account has exceeded its monthly spending cap. Please go to AI Studio at https://ai.studio/billing to manage your account.",
"status": "RESOURCE_EXHAUSTED"
}
}
Request: Please investigate and fix the underlying sync defect that keeps reverting our account to Tier 1, and put something in place to ensure the correct tier (Tier 3) stays applied going forward. Two outages in two days is not sustainable for a production workload.