URGENT: Huge Bills - Infinite looping LLM

[Ryan_L]

I’ve just had a bill come through for several hundred dollars.

Looking at the logs it appears that a call to theGemini api will occassionally throw an error but then continues in an ongoing loop.

You can see a call here continued for 135696 seconds or 37 hours and 41 minutes!!! And I’ve been billed for this. I can see that this has happened a number of times over the last few days, resulting in huge bills.

Google Team - how do I get a refund for this? What are you doing to address this? I’ve moved over to Open AI as your API isn’t suitable for production.

Please can get back to me ASAP.

[Akhilesh_Kambhampati]

@Ryan_L ,

we are sorry for the inconvenience , please contact cloud billing support team as they would be the best people to help you.

Get Cloud Billing support  |  Support Documentation  |  Google Cloud

[Ryan_L]

@Akhilesh_Kambhampati Is there anything you can do to help here? Support seem to think it was me!! This is a joke

[Ryan_L]

FYI here is my billing chart

[Ryan_L]

@Akhilesh_Kambhampati are their known issues also affecting 2.5 pro? I’ve been using this model and been over-charged. However, the other post in the forum only mentions 2.5 flash.

[JISUN_LIM]

I was also charged for Gemini 2.5 Pro model and Veo 3 Audio Generation model that I never used. I have never used the 2.5 Pro model before, and I have never even heard of the Veo 3 model.