GCP Billing Case #62030578 Closed Despite Public Gemini Loop Bug - Need Escalation Help

Gemini API
1

I’m reaching out to the community for help with a serious billing dispute.

Background:
My company (Moniepoint) was charged £3,000+ for what appears to be a public Gemini API loop bug that occurred over a weekend in July 2025 when we were testing the Flash model. Our IT team red-flagged this as a known issue.

Case Details:

  • Case #62030578
  • Filed: August 9, 2025
  • Closed: August 22, 2025
  • Project: optimum-shape-453413-q5
  • Billing Account: 018A1F-CEEF43-FDCABE

What Happened:
Google Support initially acknowledged the issue and mentioned working on a billing adjustment (Shane, 8/16/25). However, the case was closed without resolution, and we’re now stuck with charges for what appears to be a platform bug, not actual usage.

Evidence:

  • IT team documentation confirming this matches public Gemini bug reports
  • Charges occurred during testing period, not production use
  • No active usage after the incident

Current Status:
Case closed, no refund issued, unable to reopen through normal channels.

Request:
Has anyone else experienced similar Gemini API loop/infinite token issues? Any advice on escalating GCP billing disputes beyond standard support?

This is affecting a fintech company’s operations, and we need to resolve this fairly. Any guidance appreciated!

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1 Like
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I have submitted another ticket, with all the details from logs, screen shots, the public acknowledgement of the vulnerability in that version I was using etc, here is the last answer:
*
Thank you for sharing the requested details. Following up on our previous discussion, I have submitted an adjustment request for internal review.*

Our internal team will now review your request based on our rules and guidelines.
Please be aware that all changes need official approval first, so we cannot promise that the full amount or every part of the request will be granted.

I expect to have an update regarding the outcome within 3-5 business days and will notify you as soon as I hear back.
In the meantime, if you have any further questions, please reply to this email, and I will be happy to assist you.

Regards,