Hi Google Team,
I need help with a billing issue that I cannot resolve through Billing Assistant.
Billing Account ID: 01A78D-2EEF8E-6547..
Payments Profile ID: 4052-9869-00..
Issue:
- I successfully purchased ₹2,500 Gemini API prepaid credits.
- I received the payment confirmation and prepayment successful emails.
- Google Payments Center still shows ₹2,500 credit remaining.
- However, the Cloud Billing account is now marked as Closed.
- The “Reopen billing account” button is disabled.
- I am the Billing Account Administrator.
- My Google Payments profile is verified.
- Google AI Studio still shows my project on the Free tier and I cannot use my prepaid credits.
Billing Assistant repeatedly tells me the account is a free trial and does not allow me to contact a human billing specialist.
Could someone from the Google Billing team please investigate why the billing account was closed after a successful prepayment and help restore access to my prepaid credits?
Thank you.
