Billing account: 015F4D-5FE540-D454..(Cloud Prepay)
Project: gen-lang-client-0862047..
Payment reference: CLOUD 7LGFW2
Amount: IDR 200,000, paid 3 August 2026 (tax invoice already issued, item code 170209 “Pra-bayar untuk Google Cloud”)
TIMELINE
On 3 Aug, Google’s own billing support chat told me local-currency (IDR) prepayments require 2-3 business days for bank clearing before the balance is credited and the account reopens automatically.
Today is 6 Aug — 3 full business days later (Tue/Wed/Thu). The billing account is still CLOSED, the balance is still not credited, and the project is still hitting free-tier limits:
quotaId: GenerateRequestsPerMinutePerProjectPerModel-FreeTier
quotaValue: 20 (RPD) / 6 (RPM)
model: gemini-2.5-flash
The “Reopen billing account” button in Cloud Console is disabled, even though I hold the Billing Account Administrator role.
I have exhausted every self-service support route:
- Live chat: blocked (“your billing account is in free trial, live chat is unavailable”)
- Billing upgrade link: loops back to the same closed-account page with a disabled Reopen button
- Technical support case (product: Agent Platform - Models / Gemini): reached the final review step, but no submit button is available — “you don’t have permission to file a technical case for this project,” apparently because the billing account is closed
There is currently no self-service path to resolve this. This is blocking a company training rollout for 205 sales staff across 33 branches.
Requesting: (1) manual sync/reopen of the billing account, or (2) a full refund if the account cannot be recovered.