Unable to log in with my PRO account (free account works) — is my account blocked?

Google Antigravity
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1

Hello Google Antigravity team,

I’m experiencing a strange login issue:

  • My PRO account cannot log in.

  • I can still log in normally with another free account on the same device/browser.

  • I receive this error message:
    “There was an unexpected issue setting up your account. Please try again later.”

  • I already contacted support, but only received a noreply message and no response from a real support agent.

I would like to ask:

  1. Does this indicate that my PRO account is being restricted/blocked automatically?

  2. Is there a way to check my account status (billing/auth/risk/security flag)?

  3. If manual verification is required, which support channel should I use to reach a real human support team?

To help with troubleshooting, here is what I already tried:

  • Logged out and logged back in

  • Cleared cache and cookies

  • Tried a different network

  • Confirmed my PRO subscription is active and billing is valid

The result is still the same: PRO account fails to log in, while the free account works.

Please help escalate this to the technical team.
Thank you.

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8 Likes
2

Same ,I think there’s a problem with Google Cloud services.

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3

Day 2

I’ll keep udpdate this until they fix this

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4

I can confirm the exact same thing on my side. Pro account fails to login with “Unexpected issue” popup. While another google account without Google AI Pro on the exact same machine and antigravity version is able to login successfully.

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5

Day 3
I think they don’t really care about personal account issues if the content doesn’t get many views.

3 Likes
6

Thank you for bringing this to our attention. We have shared the issue to our internal teams for a further investigation.

If the issue persists, please try re-running the verification process, clearing your browser cache, and restarting Antigravity before re-logging into your account.

7

same issue here, not able to use antigravity or gemini-cli

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8

Day 4
yes i have done that, and of course the problem did not go away

2 Likes
9

Same problem for me, please fix soon! I got ultimate account.

1 Like
10

Same problem, If any solution, let me know, thanks

1 Like
11

This isn’t normal. I bought a pro subscription for a year to use antigravity, but it doesn’t work.

12

Day 5

even someone with a Google label who came in this discussion couldn’t provide a valid solution, only template messages came

3 Likes
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Day 6

Still no have update, and yeah still cannot login to my account

2 Likes
14

Same problem for me, please fix soon!

15

Hello,
We have implemented a resolution for the issue where Pro benefits were not being correctly recognized for users in certain regions.
Could you please confirm your current country and verify if your Pro account is incorrectly appearing as a free account?

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16

Day 8

Hello Abhijit,

Thanks for the update. I’m currently located in Indonesia. I can confirm that when I open Gemini, my account shows the “PRO” label next to my profile photo, so it does not appear as a free account on my side.

Please let me know if you need any additional details (e.g., screenshots, account email, or steps to reproduce).

1 Like
17

Hello @Miftakhul_Rizky,
Thank you for sharing your location country. Any additional details (e.g., screenshots, error logs, steps to reproduce) you can provide regarding the issue would be very helpful.
Please, don’t share your personal account email on the forum.

Please review the following checklist:

  • Age Verification: You may need to verify your age to unlock increased quotas. You can complete this process at the following link: https://myaccount.google.com/age-verification.
  • Regional Availability: Please note that upgraded quotas through Google One are not currently available in all locations. We recommend referring to the full list of supported regions here to confirm availability in your area.
  • Account Status: Please ensure you are signed in with the correct Google Account associated with your Pro subscription. You can verify this by opening the Settings menu in Antigravity and clicking on Account in the left-hand sidebar. If the wrong account is listed, simply click Sign out and log back in with the correct credentials.
1 Like
18

Hi Abhijit,

Thanks for the checklist. I’ve attached screenshots showing my current Google One plan (Google AI Pro 2 TB) as proof of an active subscription. I’ve also attached the only error screenshot I have.

Unfortunately I can’t provide additional logs or more steps right now, because after I signed out to re-check the account (as suggested), I’m no longer able to sign back in. So at the moment, those screenshots are the only evidence I can share.

Could you please advise what I should do next to regain access (or what specific diagnostics/logs you need and where to collect them, given I can’t log in)? If regional availability is a factor for Indonesia, please confirm whether Google AI Pro benefits/quotas are supported here for my account.

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1 Like
19

@Abhijit_Pramanik
as My account still can’t login
FROM TAIWAN
This situation has been 2 week…
not any reply from GOOGLE

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20

Recently I heard Google started blocking some Pro accounts. I have no idea whether it has something to do with this but it sounds very frustrating. I hope you get it fixed.