Hello,
I am writing on behalf of a company based in France that has been using the Gemini API in production for nearly a year.
We were operating on Tier 3, but today our account was unexpectedly downgraded to Tier 1. This downgrade has halted our production service, since our normal usage far exceeds the Tier 1 limits. This is currently blocking our entire operation, and it affects the service we provide to our own customers.
Has anyone experienced a similar sudden tier downgrade? We did not receive any prior notice and are trying to understand:
- What could trigger an automatic downgrade from Tier 3 to Tier 1?
- What is the recommended process to request a review and have the previous limits (rate limits and spend cap) restored as quickly as possible?
Any guidance or shared experience would be greatly appreciated, as this is an urgent issue for us.
Thank you very much for your help.
Best regards