Subject: Formal Complaint and Refund Request for Google AI Ultra Subscription

Google Antigravity
1

Subject: Formal Complaint and Refund Request for Google AI Ultra Subscription

I am submitting a formal complaint and requesting a refund in relation to my Google AI Ultra subscription for the billing period from March 20, 2026 to April 19, 2026.

At the time I subscribed to Google AI Ultra, the service was presented as a premium-tier offering intended to provide substantially higher usage capacity, better access to advanced models, and a reliable experience suitable for serious and sustained use.

However, during April 2026, Google significantly reduced the available quota and usage capacity of the service. In practice, the limits became far more restrictive than I reasonably expected when purchasing an Ultra-tier subscription. The actual usable value of the service was therefore materially reduced.

In addition, beginning in April 2026, I repeatedly encountered service failures and inability to use the product normally. In particular, I frequently received the following message:

“Our servers are experiencing high traffic right now, please try again in a minute.”

These outages and traffic-related failures occurred repeatedly and seriously interfered with my normal use of the service. A paid Ultra subscription should provide a stable and usable service experience, yet in practice the service was frequently unavailable or significantly degraded.

Taken together:

  • the substantial quota reduction in April,

  • the practical service degradation far below reasonable expectations for an Ultra subscription, and

  • the repeated service outages and unavailability

have significantly reduced the value of the subscription I paid for.

I did not receive clear and adequate prior notice explaining these material changes in a way that would allow me to properly understand the impact on my subscription, including the nature of the quota reduction, when it would take effect, and what rights or remedies would be available to affected subscribers.

For these reasons, I request:

a full refund for my Google AI Ultra subscription charges for the period March 20, 2026 to April 19, 2026,
or alternatively,
restoration of the service conditions and level of access reasonably expected from the Ultra plan at the time of purchase.

Please also treat this as a formal complaint regarding:

  • the material reduction in quota and usable service capacity,

  • the repeated service failures and practical unavailability of the service, and

  • the lack of clear prior notice regarding these changes and disruptions.

Without prejudice to any consumer rights I may have under applicable law, I request a written response addressing the following points:

  1. Why the Google AI Ultra quota and usable access were significantly reduced in April 2026.

  2. Whether Google considers this a material change to the service.

  3. Whether prior notice was issued to affected subscribers, and if so, in what form and on what date.

  4. How Google intends to remedy this case.

  5. Whether Google will issue a full refund for the affected billing period.

Subscription details:
Product: Google AI Ultra
Billing period: March 20, 2026 to April 19, 2026

I request a prompt written response and resolution.

Sincerely

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