Template - Formal complaint and refund request for Google AI Pro subscription

Google Antigravity
1

This is my refund request template for a one-year Google AI Pro subscription due to changes in the terms and conditions… what do you think ?
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I am submitting a formal complaint and requesting a refund in relation to my Google AI Pro subscription, purchased on January 10, 2026.

At the time of purchase, Google AI Pro was presented to me in materially different terms from those that apply now.

At the time of purchase, the Antigravity-related wording stated in substance:

“Google AI Pro members have enhanced access to the Google Antigravity platform, a Gemini 3 Pro-powered development environment. Google Antigravity lets you manage autonomous AI agents to plan, execute, and verify complex coding tasks across your editor, terminal, and browser.

Google Antigravity for AI Pro is designed for intensive, professional-grade agentic development and offers much higher limits and prioritized performance.”

This description communicated enhanced access, much higher limits, and prioritized performance for intensive professional use. There was no clear disclosure that access to premium models within Antigravity would be governed by AI credits, baseline quotas, or similarly restrictive usage limits that would materially affect normal use of the service.

Google has since described the new structure as follows:

“To provide you with greater control and a seamless path to scale, we are evolving our Google AI plans by introducing built-in AI credits that can now be utilized directly within Antigravity. Under this updated structure, our Google AI Pro tier is tailored for practical builders, offering generous limits for Gemini Flash alongside a baseline quota to experience our most advanced premium models.”

This confirms that the structure of the service was changed after purchase. In practice, Google AI Pro is no longer being provided under the conditions originally presented to me when I subscribed. The introduction of AI credits, baseline quotas, and materially more restrictive access to premium models has significantly reduced the practical value of the subscription.

In addition, I did not receive any clear prior notice informing me of these changes in a comprehensible way, including the nature of the new restrictions, the timing of their introduction, and any clear explanation of my rights in response to those changes.

In practice, the current Google AI Pro conditions make any reasonable professional use of the service extremely difficult. This is materially different from the original representation of enhanced access, much higher limits, and prioritized performance for intensive professional-grade development.

For these reasons, I request one of the following remedies:

  1. A full refund of the subscription charges paid for Google AI Pro, or

  2. Restoration of the originally represented service conditions under which I purchased the subscription.

Please also treat this as a formal complaint regarding:

  • the post-purchase material change in service conditions,

  • the lack of clear disclosure at the time of purchase, and

  • the lack of proper prior notice regarding the introduction of the revised quota and AI credit structure.

Without prejudice to any consumer rights I may have under applicable law, I also note that Directive (EU) 2019/770 may be relevant to this situation, as this appears to involve a mid-contract modification of a continuously supplied digital service that negatively affects access to and use of the service.

I request a written response addressing the following points:

  • Why AI credits, baseline quotas, and materially restrictive premium-model limits were not clearly disclosed at the time of purchase.

  • Whether Google considers this to be a material change to the Google AI Pro service.

  • Whether any prior notice was issued to affected subscribers, and if so, in what form and on what date.

  • How Google intends to remedy this case.

Subscription details:

  • Product: Google AI Pro

  • Purchase date: January 10, 2026

4 Likes
3

Hi @Lubos_Hurban

Thank you for bringing these concerns to our attention. Please be assured that I have shared your feedback with our internal team for further review.

6

I have the exact same request @Shivam_Singh2

I was using the gemini CLI today on my AI Pro plan and got throttled so hard that one request got throttled for 30 minutes

I got this snippet from the debug console there:

       '    "status": "RESOURCE_EXHAUSTED",\n' +                                                                                                                                                           │

│          '    "details": [\n' +                                                                                                                                                                              │

│          '      {\n' +                                                                                                                                                                                       │

│          '        "@type": "type.googleapis.com/google.rpc.ErrorInfo",\n' +                                                                                                                                  │

│          '        "reason": "MODEL_CAPACITY_EXHAUSTED",\n' +                                                                                                                                                 │

│          '        "domain": "cloudcode-pa.googleapis.com",\n' +                                                                                                                                              │

│          '        "metadata": {\n' +                                                                                                                                                                         │

│          '          "model": "gemini-3.1-pro-preview"\n' +                                                                                                                                                   │

│          '        }\n' +                                                                                                                                                                                     │

│          '      }\n' +                                                                                                                                                                                       │

│          '    ]\n' +                                                                                                                                                                                         │

│          '  }\n' +                                                                                                                                                                                           │

│          '}\n' +                                                                                                                                                                                             │

│          ']',                                                                                                                                                                                                │

│        headers: {                                                                                                                                                                                            │

│          'alt-svc': 'h3=":443"; ma=2592000,h3-29=":443"; ma=2592000',                                                                                                                                        │

│          'content-length': '630',                                                                                                                                                                            │

│          'content-type': 'application/json; charset=UTF-8',                                                                                                                                                  │

│          date: 'Thu, 09 Apr 2026 18:50:54 GMT',                                                                                                                                                              │

│          server: 'ESF',                                                                                                                                                                                      │

│          'server-timing': 'gfet4t7; dur=7056',                                                                                                                                                               │

│          vary: 'Origin, X-Origin, Referer',                                                                                                                                                                  │

│          'x-cloudaicompanion-trace-id': '65bd1c35535158af',                                                                                                                                                  │

│          'x-content-type-options': 'nosniff',                                                                                                                                                                │

│          'x-frame-options': 'SAMEORIGIN',                                                                                                                                                                    │

│          'x-xss-protection': '0'                                                                                                                                                                             │

│        },                                                                                                                                                                                                    │

│        status: 429,                                                                                                                                                                                          │

│        statusText: 'Too Many Requests',                                                                                                                                                                      │

│        request: {                                                                                                                                                                                            │

│          responseURL: 'https://cloudcode-pa.googleapis.com/v1internal:streamGenerateContent?alt=sse'                                                                                                         │

│        }                                                                                                                                                                                                     │

│      },                                                                                                                                                                                                      │

│      error: undefined,                                                                                                                                                                                       │

│      status: 429,                                                                                                                                                                                            │

│      Symbol(gaxios-gaxios-error): '6.7.1'                                                                                                                                                                   █│

│    }                                                                                                                                                                                                        █│

╰─────────

I started at 0% usage on my quota, and got 20 API request errors with an error rate of (76.9%)

Only 195,536 tokens

most being cache reads 112,400 (65.9%)

Due to retries

I am getting throttled so hard that my plan is unusable. I love the AI pro plan stack and features, but it is coming to the point where it is ridiculous to try and use.

My next step is to not use Google AI Pro, and up my Claude plan, even though I love the Gemini features.

Please help me with this issue